Return and refund policy

At Teddy Bear Chows Pal, we strive to provide our customers with high-quality Chow Chow puppies and excellent customer service. We understand that adopting a new puppy is a significant decision, and we want to ensure that you are satisfied with your experience. In the event that you need to return or request a refund for your Chow Chow puppy, please review our return and refund policy below:

1. Return Policy:
– If for any reason you are not satisfied with your Chow Chow puppy within the first 7 days of adoption, you may return the puppy to us.
– The puppy must be in good health and free from any injuries or illnesses caused after adoption.
– You will be responsible for the transportation costs associated with returning the puppy to our facility.
– Once the puppy is returned and deemed to be in good health, we will issue a refund of the adoption fee minus a restocking fee.

2. Refund Policy:
– If you have a valid reason for requesting a refund within the first 7 days of adoption, we will review your case and consider issuing a refund.
– Valid reasons for a refund may include health issues discovered within the first 7 days that were not disclosed at the time of adoption or any other unforeseen circumstances.
– Refunds will be issued at the discretion of Teddy Bear Chows Pal and may be subject to a restocking fee.

3. Process:
– To initiate a return or request a refund, please contact us within the first 7 days of adoption to discuss your situation.
– We will work with you to determine the best course of action and guide you through the return or refund process.
– Please note that refunds may take up to 14 business days to process once approved.

At Teddy Bear Chows Pal, we are committed to providing a positive adoption experience for both you and your new Chow Chow puppy. If you have any questions or concerns about our return and refund policy, please don’t hesitate to contact us. We are here to assist you and ensure that you are satisfied with your adoption experience.